Privacy Policy

Information We Collect

We gather details that you provide directly when you create an account, make a deposit, or contact our support team. This typically includes your full name, date of birth, email address, residential address, telephone number, and government-issued identification documents required for verification purposes.

In addition to information you submit, our systems automatically collect certain technical data such as your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. Payment-related information is collected through our secure processing partners when you fund your account or request a withdrawal.

How We Use Your Information

Your personal information allows us to create and maintain your gaming account, process deposits and withdrawals, verify your identity to meet regulatory obligations, and deliver customer support when needed. We also use this data to improve our platform, prevent fraud, ensure compliance with legal requirements, and, where you have given consent, send you updates about promotions and new games that may interest you.

Technical and usage data help us understand how players interact with our site so we can enhance the overall experience and resolve any technical issues that arise.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share it with carefully selected service providers who assist us in operating the casino, including payment processors, identity verification agencies, customer support platforms, and IT service providers. These companies are contractually obligated to keep your data secure and use it only for the purposes we specify.

Information may also be disclosed to regulatory authorities, law enforcement agencies, or other government bodies when we are legally required to do so, or to protect the rights, property, or safety of Rooli Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable certain essential functions, remember your preferences, and analyse site traffic. Essential cookies allow you to log in and place bets, while analytical cookies help us understand which features are most popular.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some parts of the platform.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal information from unauthorised access, alteration, or disclosure. While no system can guarantee complete security, we continuously review and update our practices to maintain a high level of protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where permitted by law. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

Depending on your location and applicable laws, you may have additional rights regarding your data. To exercise any of these rights, simply reach out to our customer support team, who will respond promptly and in accordance with legal requirements.

Retention of Information

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once it is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. Any material revisions will be communicated to you through a notice on our website or by email. We encourage you to review this page periodically so you remain informed about how we protect your information.

Your continued use of Rooli Casino after any updates have been posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact our support team through live chat or by emailing our privacy representative. We are committed to addressing your inquiries in a timely and transparent manner.